- Able to use appropriate questioning/probing techniques to determine the exact nature of the contact and fully understand the customer request or issue.
- Ability to follow documented procedure for the type of contact the customer needs using tools and procedures to help resolve issues (escalation points, knowledge base, internal applications).
- Ability to use prototypes & Client services/solutions to simulate customer issues to comprehend errors and troubleshoot.
- Adapting to customer level and talking in terms they will understand (avoid unnecessary technical jargon )
- Possess a professional and efficient Customer Service Attitude and strong pride in what they would do as Customer Support Representatives
- Show confidence in communicating and willingness to resolve customers queries, requests or complaints.
- Present calm attitude in agitated/irate customer scenario and follow escalation procedures as defined with compromising on core service objective of Customer First.
|Salary||1 Lac To 1 Lac 25 Thousand P.A.|
|Industry||ITES, BPO, KPO, LPO, Customer Service, Operations|
|Qualification||Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc, Post Graduate Diploma, M.A, M.C.A, M.Com|
JOBINGO HR SOLUTION
|About Company||Jobingo Hr Solution is one of the leading HR placement and recruitment companies. we are offering various types of services such as Placement Services, Manpower Recruitment Services, Human Resource Solutions, Staffing Solutions and Education Consultancy & Admission Services. Since the incorporation of the company, we have grown to become one of the major HR services solutions providers operating in all of Rajasthan, Gurgaon, and Delhi/ NCR region.|
|Address||C-11, 1st Floor, Near Khichri Restaurant, Gandhi Nagar Mod, Tonk Road, Jaipur. (Raj.)|